Shipping Policies
HOW LONG WILL MY ITEM TAKE TO ARRIVE?
The shipping time consists of two sections -
- Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received.
- Shipping Time: The time taken to arrive to destination after dispatch from our warehouses.
We use a high security checkout procedure on our site to protect both the customer and Exwells. This extends our processing time to 5 days as we fully verify our customers and fulfill orders.
Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.
USA
Standard Secured Shipping & Insurance takes 12 - 15 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
Canada
Standard Secured Shipping & Insurance takes 15 - 20 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 12 - 15 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
U.K & EUROPE
Standard Secured Shipping & Insurance takes 12 - 15 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
Maxico & Spain
Standard Secured Shipping & Insurance takes 8 - 12 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
Others Countries
Standard Secured Shipping & Insurance takes 20 - 25 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
*Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfillment center used*
WHERE DO YOU SHIP FROM?
Exwells works very closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop shop destination for the most popular products. Because of this, your order can be shipped anywhere from EU, China, India, Indonesia, Vietnam etc. via our partnership with USPS.
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 5-10 business days. When this is completed, your will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided.
Link Here: https://exwells.com/pages/track-my-order
Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
DELIVERY TIME
All orders are processed including QA process, testing and packing within 5-10 business days of the order being placed.
- Most US-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency.
- The only downside of our service is that our products are so *HOT* And normally out of stock in US warehouse. Don’t worry, we have backup storage in Asia and will ship your product directly from our warehouse if needed and your order will arrive within 2 to 4 Weeks (the US Only). Your time is invaluable, we won’t waste it.
- For worldwide (non-US) customer. Your product will arrive within 2-5 weeks depending on your shipping address.
We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.